RETURN / EXCHANGE POLICY
At www.magefesausa.com we want you to be happy with your purchase. If for any reason you are not satisfied, merchandise may be exchanged or returned for a full refund, less shipping charges, within 30 days of purchase. Refunds will be issued to the credit card used to make the original purchase. All returns must be accompanied by the original packing slip and PO reference number to ensure proper credit. In some cases, restocking charges may be applicable.
All authorized returns must be sent to us freight prepaid. Merchandise must be in brand new condition and include the original packaging and contents. Shipping costs are not refundable unless we ship an incorrect or defective item. In such case, shipping for the new item will be free of charge.
If you are returning a gift, you will receive a store merchandise credit. Refund checks are not available for gift returns.
In the case of an exchange; shipping for the new item will be free of charge. However, we do not refund return shipping charges, unless an error was made on our part.
All returns and exchanges are subject to our approval and require a Return Authorization Number (RMA). Please, contact us before returning your item(s) to obtain RMA # and return instructions. Magefeusausa.com will not be able to accept any returns/exchanges without prior authorization.
If the product you receive is defective or not what you ordered, contact us immediately and we will gladly exchange the product or credit your account as soon as we receive the return.
At www.magefesausa.com every item is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, please contact us within 7 days of delivery; we will accept returns within 30 days of delivery. Upon return, your merchandise will be inspected and a compensation claim will be processed against the transport company. Our promise is to take care of the problem with the least possible inconvenience for you.
We hope this clarifies our policy at www.magefesausa.com. If you have further questions, please contact us:
3325 NW 70th Avenue
Miami, FL 33122-1332
Toll Free 1-866-MGF-SUSA
Tel. (786) 594-3781
Fax (786) 594-3782
Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.